The transparency movement initiated by TRAI continues. Next move by the telecom authority makes it mandatory for service providers to offer more transparency in their services to prepaid users.
The details shared would include call duration, balance details, deducted charges, internet data usage and ot
her such information. Airtel has become the first operator to implement the changes.
As per the new recommendations by TRAI, the charges for detailed bill should not exceed the amount of Rs.50.
The official statement released by Airtel says,
Prepaid My Account is a simple, secure and convenient way for Airtel prepaid mobile customers to access a whole host of functionalities including checking balance, recharging, starting or stopping VAS services (value added services) etc. Airtel prepaid mobile customers can visit the new self care website to receive and activate customized offers on ‘My Airtel, My Offer’ (MAMO), view tariff and top up options, request for the itemized bill and more
If everything goes according to plan, the report states that,
Customers can also view last 5 recharge details. So far, there was no regulatory guideline to provide pre-paid customers itemised bills who had no record of their calls and other services.
The sudden change in TRAI’s stringent rules and conditions for operators is for the sole purpose of maintaining transparency. The tariff rates would be published in newspapers and to avoid operators from wrongfully charging the users on the eve of special occasions.
Here’s some bad news for people who use multiple SIM’s. Any number kept inactive for more than 60 days will be deactivated. This is in accordance to TRAI’s decision of allocation new numbers to service providers. The decision is mainly a concern to people who use alternate SIM mainly while travelling.
