DigiMouth reported about Dr. Ashwin Mehta dragging Google India to court for posting defamatory blogs. But on the other part of the city technology favoured 24-year old content writer Sourabh Joshi. His SMS lead to the Central Railway (CR) replacing first class seats. After reading about the CR SMS feedback campaign Sourabh expressed his discomfort with the seats in the new Siemens rakes through several SMS’s in May.

In a few weeks he was called over to inspect the new seats which CR commuters would be enjoying soon. Sourabh’s case defines the grasp and benefits of technological advancement. Here is a perfect example of the power of an SMS and many Indians are yet to explore the best of its potential. Many mobile phone owners avoid using SMS services mainly because of failed faith in the system. They expect no results. But Central Railway officials promptly acted to customer feedback setting a new example.

In case you have any grievances to share with the Railways you could SMS 9004411111.